Purple Door

Purple Door is a passenger facing app for assisted travel and it will be enabled at airports in the near future. Currently, the app is being trialled at a few airports in the U.K.

If you are an airline, airport or assistance provider, please get in touch with us so that we can work together to improve the experience of passengers with disabilities or reduced mobility (PRM) using this app.

Browse assisted travel information

Quickly find detailed airport assistance service information, including various facilities and guidelines that you may need to make your travel comfortable

Assistance booking right from the app

Conveniently book essential services like wheelchair or any support you need directly through the app, streamlining your travel preparations

Inform when you report at the airport

When you reach the airport, notify your location (car park, train station or airport hotel) via the app so that the assistance agent can meet you

See status and profile image of the agent

Get notified when an agent gets assigned to you and whether the agent is on the way. Also view the profile picture of the agent

Chat with agent or control room instantly

Easily communicate via chat with your assistance agent or control room for quick updates or any specific queries that you might have

View agent on the airport map

Monitor your assistance agent’s real-time location on an interactive airport map, keeping you constantly informed of their proximity

Timeline of your airport journey

View a concise, step-by-step timeline of your airport journey, with key milestones appropriately marked with time stamps

Satisfaction rating and feedback

After your journey, you can offer feedback and rate your experience, enabling the continuous improvement of the passenger assistance service